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Kristen DiRocco

Publication le 15 nov. 2021

Recently we are seeing an unexplained rise in Bad Reviews on tickets that were solved almost immediately with no incident.  Wondering if anyone else is seeing that or if there been any reported BUGS with CSAT's?

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    Chris Bulin

    Community Moderator

    Hi Kristen DiRocco It sounds like you are running into this issue where anti-virus software is checking the links. There's a solution in this article: https://support.zendesk.com/hc/en-us/articles/4408831380122-Why-am-I-receiving-unexpected-bad-satisfaction-ratings- 

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    Kristen DiRocco

    Thank you, I'll take a look at that article!

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