We want to know when a user was logged into the helpdesk when he created a ticket. In zendesk itself it already shows this under the right sides dropdown. It mentions that the user was not logged in there. It says nothing otherwise.
However that info seems to be not available in triggers, which would be pretty decent, since it provides some sort of safety about it really being the user writing us.
I checked the json responses for tickets and found that when I create a ticket in the browser I am logged in as an agent that the source part mentions "help_center" as source.
However, when creating a ticket in incognito with a non logged user email and the same again with that user being logged in, it only shows "none" for both. Not helpful there.
So am I missing where this info is stored? I need to access that info somehow. If through a trigger or through the zendesk API wouldn't matter.
Anyone know how to do that?
Vous devez vous connecter pour laisser un commentaire.