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Allow pop-up for Agent to create ticket

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Margaret Boisvert

Publication le 19 nov. 2021

Having to fill in all the information in the small fields on the left side bar can be difficult.  It would be great to allow a pop-up window with the same fields available to fill in.  Or to view a ticket for that matter.  It can be very difficult to read the fields on the left side bar

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    Budke, John

    I was just going to enter a suggestion for this too!!  Being able to move the fields around so that one doesn't have to scroll the left-side column would be excellent. We have a  number of custom fields and on some (most) forms can't see them all w/o scrolling down.

    One of the biggest features that's missing.  I like the idea of a pop-out form as an option, but the ability to have some customization over the agent workspace layout would be optimal IMHO.

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