Digital Line & Authenticated Users


3 Commentaires

  • Commentaire officiel
    Joey Barrett
    Zendesk Product Manager

    Hi Alan, 

    Thanks for taking the time to reach out to us! This is something we are currently looking into, while there is no timeline just yet for release, we will communicate widely when we do implement it. 


  • Stephen Cassidy

    Hi - Any progress with this improvement?

  • Nathan Cassella

    Is there an update on this?

    Getting the requestor to input information into the system before getting to an agent would be a godsend and save my team a whole lot of time.


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