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Feature Request - Count of Holds per Call

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Dani

Publication le 16 déc. 2021

Feature Request Summary: 
I would like to be able to measure/report on the number of times a call is put on hold over the course of a contact (aka make it a measurable attribute/metric)

Description/Use Cases: 

The recording in the ticket doesn't indicate holds (that I have really appreciated in other software), and there is no way currently to add it to Explore reporting. 

Business impact of limitation or missing feature:

Knowing the total/avg time of hold is great but if we're putting someone on hold 10 times in a call, I want to know that too!

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2

2 commentaire

Date

    Officiel

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    Sean Chuang

    Zendesk Product Manager

    Hey Community, 

    Thank you for your understanding but due to other high priority items we need to tackle, this will not be on our short term roadmap. This is on our backlog for future consideration. 

    Thanks,

    Sean

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    Stephen White

    Hi, did this one progress at all?

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