Support - "Also on this ticket" should be supported on the Mobile app
When using the Zendesk Support mobile app, there is no "Also on this ticket" indicator that another user is looking at the ticket. On the flip side, the desktop version does not show if a mobile user is viewing the ticket either.
Please add it to the Zendesk Support mobile app.
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Thanks for your feedback Alex, we have this on our roadmap and are hoping to get to it later this year but don't have any dates for it's development right now, once this changes, I'll update this thread.
We are currently working on a new mobile app experience if you'd like to sign up for the EAP. More details can be found here.
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