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Zendesk Explore: Chat comments
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Publication le 23 déc. 2021
Is there a way to report on the Chat satisfaction comments? For example, [Chat ID], [Chat Date], [comment] in the last seven days where the Chat is rated as bad? I had trouble finding any field similar to the word 'comment' in Zendesk Explore: Chats.
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3 commentaire
Sebastian Gonzalez Franco
por lo visto la unica solucion de eso es pasar los chats a tickets, por ahora no exista una manera masiva para obtener los comentarios de los chats
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StanekBitcoinBos
Reporting satisfaction in a chat comment would be a good solution, it would improve the work of many people.
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Ramin Shokrizadeh
If you are using Chat with Support via tickets, you can look at using these recipes to report on the comments on the ticket:
https://support.zendesk.com/hc/en-us/articles/4408838658074-Explore-recipe-Bad-ratings-with-comments
https://support.zendesk.com/hc/en-us/articles/4408825376282-Explore-recipe-Display-all-customer-satisfaction-comments
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