As a Zendesk customer, we often use Zendesk's help center. Many topics are well described in it.
However, there are always constellations where Zendesk support has to be called in.
Zendesk can now only be contacted via messaging. This is ok for simple requests.
For more complex requests this is a problem, because the support agent at Zendesk has trouble to get the context from the messaging thread.
I wish Zendesk would take their own blogs seriously and strive for improvements in contacting. Messaging is not always the right channel for all concerns.
see Zendesk Blog from 21.12.2021
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