• Commentaire officiel

  Joey Barrett

  • 12 janvier 2022 10:17

  Zendesk Product Manager

  Hi Huib,

  It is only currently possible to call another agent when there is an active call in progress. Can you expand on the use case for this feature? What solution do you use now to overcome this?

  We will add this to our backlog for consideration in the future. 

  Thanks,

• Jani Thomas

  • 22 novembre 2022 23:57

  Hi Joey,
  
  I would mark this as a useful item for team communication and keeping agents inside the Zendesk Ecosystem. It would also be useful it it raises an internal ticket that can then be used for logging contact.

• Sean Chuang

  • 23 novembre 2022 09:17

  Zendesk Product Manager

  Hi,

  Thank you for the comment. This is on our backlog. We will keep you posted when we move this into active prioritisation. 
  
  Thanks,

  Sean

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