Internal calling Zendesk


3 Commentaires

  • Commentaire officiel
    Joey Barrett
    Zendesk Product Manager

    Hi Huib,

    It is only currently possible to call another agent when there is an active call in progress. Can you expand on the use case for this feature? What solution do you use now to overcome this?

    We will add this to our backlog for consideration in the future. 


  • Jani Thomas

    Hi Joey,

    I would mark this as a useful item for team communication and keeping agents inside the Zendesk Ecosystem. It would also be useful it it raises an internal ticket that can then be used for logging contact.

  • Sean Chuang
    Zendesk Product Manager


    Thank you for the comment. This is on our backlog. We will keep you posted when we move this into active prioritisation. 




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