Most of our agents use the iPhone app on the road and require to see tickets that they are following but no longer assigned.
There is no current work around for the iphone app (looking for marketplace app support but no provisions for that in the app).
This request to have follower as a view should fix the issue, however as with much of these requests there is no update on weather they have been pushed down the list during other developments. This request has been made for years and I understand it takes time but then to be teased with it being planned but still no eta 1 year later, I loose hope in this feedback system.
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