Zendesk Guide not registering linked article data from Zendesk Chat tickets

2 Commentaires

  • Janine Deegan

    This is also critical KPI data for our knowledge management program and a huge hindrance to being able to support the program through Zendesk. Any idea when an "articles linked in chat" metric will be available? We are on Agent Workspace. 

  • Tetiana Gron
    Zendesk Product Manager


    Thank you for feedback. We are aware of the problem and understand the importance of fixing it. Currently, we are researching the possible solutions. Unfortunately, I cannot provide a timeline when it will be fixed. 


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