Zendesk Guide not registering linked article data from Zendesk Chat tickets

2 Commentaires

  • Janine Deegan

    This is also critical KPI data for our knowledge management program and a huge hindrance to being able to support the program through Zendesk. Any idea when an "articles linked in chat" metric will be available? We are on Agent Workspace. 

    3
  • Tetiana Gron
    Zendesk Product Manager

    Hi!

    Thank you for feedback. We are aware of the problem and understand the importance of fixing it. Currently, we are researching the possible solutions. Unfortunately, I cannot provide a timeline when it will be fixed. 

    0

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