About the overflow call function of talk

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Publication le 02 févr. 2022

Overflow call
Is it possible to set a Colt line for a phone number? Could not transfer to Colt line

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      Officiel

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      Martin Holmes

      Zendesk Product Manager

      Hi, 

      Yes, it is possible to overflow calls to external phone numbers in Zendesk Talk. More info here. 

      I am not sure what you mean by "Colt Line". If you need additional help with setting up call overflow, please get in contact with the Zendesk Customer Support team. 

      Thanks,
      Martin

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      Jenny Gillett

      Hi, 

      If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line. 

      Hope this answers your question, if not, it would be advisable that you open a ticket with support where we can get into more detail. 

       

      Thanks

      Jenny

       

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      ｲｴﾛｰｽﾀｰ

      thank you.
I understand how to set it up.
Is there a line type that cannot be specified for an overflow call?
For example, a telephone using an internet line.

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      Officiel

      image avatar

      Martin Holmes

      Hi, 

      Yes, it is possible to overflow calls to external phone numbers in Zendesk Talk. More info here. 

      I am not sure what you mean by "Colt Line". If you need additional help with setting up call overflow, please get in contact with the Zendesk Customer Support team. 

      Thanks,
      Martin

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