Adding Talk to messaging
RéponduI am super interested and I believe Talk digital line would be a major plus in my Zendesk experience. It taps into a business need that will quite enhance the end users experience and journey through Zendesk.
Unfortunately, currently Talk is available only through the old Web Widget (Classic). There is no way to add it in the newer messaging web widget. Moreover, there is no way to add multiple web widgets.. Not even on multiple different websites.
At the current moment I cannot compromise the already established Zendesk messaging where we receive a volume of messages to switch to Web widget classic (Which is less convenient than Zendesk messaging)
Being able to create more than web widget (One classic and one Zendesk messaging) OR adding Talk to Zendesk messaging is a feature that would totally transform the Zendesk Support Experience.
Please look into adding this feature. Thank you!
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Commentaire officiel
Hello,
This work is currently in motion. We are excited to be sharing this with the world very soon.
Thank you for your patience.
Sean
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Hello Mostafa,
Thank you for reaching out and taking the time to write on our community.
I wanted to let you know that we are very aware of this gap between the new Zendesk Messaging widget and Talk in our classic web widget and we are on the case. This work is planned and we aim to launch the voice capability in Messaging in H2 2022 and we have an exciting roadmap planned for additional capabilities of voice inside of Messaging.
I would love to set up a call and talk to you directly about your voice use case in Messaging, I will send you an email to see if this is something you would be interested in talking to us about.
Thanks
Jenny
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Hey, any update on this?
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Any update on the feature please?
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