Feature Request Summary:
Having the Translate bar in Chat in Agent Workspace is an annoyance and distraction if not needed.
If working in a segment where 99% of the end-users are speaking the same language, the current default is that the translate bar will show for all chats, and the agent has to hide it.
It would be better if:
- .. the agent's choice of hiding the translate bar, will be session-stored/cookie-stored so that the translation bar won't show until reactivated by the said agent
- .. there was a global setting to completely deactivate it.
The business impact of limitation or missing feature:
In high volume chat instances, with only one language being used, the translate bar is an annoyance to many people, who need to only have elements on their screen they need to use.
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