Auto caching in Chat - Offline forms to display in currently open chat windows if no agents available

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  • Sarah Darmawan
    Zendesk Product Manager

    Hello Krista - 

    Thank you for your feedback. Unfortunately, there isn't anything planned on our roadmap to address this for Chat. However, you may consider transitioning to Messaging to manage customer expectations through continuous conversations as opposed to session-based chats.

    - Sarah D.

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