Implement way to open zendesk URL links inside existing zendesk session

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Jason Ortega

Publication le 04 mars 2022

Below you will find my original request that was asked to be posted here. It would be great to target existing zendesk sessions when zendesk ticket URLs are clicked outside of zendesk. I dont know how this might happen exactly or if its possible but I figured I might as well ask.

 

OP:

Is there any way to route incoming zendesk ticket URL clicks into an exitsting zendesk instance? For example, I am an agent in my browser @ https://MYINSTANCE.zendesk.com/agent/tickets/41862 and I receive a URL link from a colleague to another ticket inside a 3rd party app like Slack, I click the URL in Slack to the zendesk ticket (https://MYINSTANCE.zendesk.com/agent/tickets/41861 lets say) and it opens in a completely new tab or window in my browser rather than in my existing zendesk tab
 
I can achieve this affect when inside of zendesk already like in an app running in the ticket sidebar, but external URLs I am not sure what my options might be

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