New Agent Workspace - recipients of emails not visibleTerminée
In the old Agent Workspace we were able to quickly check the recipients of the emails. It used to be visible in the ticket thread and it was extremely useful.
In the new Agent Workspace you need to go to “events” and check recipients there which is not very user friendly and takes time. It also causes a lot of unnecessary internal discussions and investigations, especially in cases where someone new from outside the thread replied. It's very confusing.
Would it be possible to get back to the old settings here?
Thanks for providing feedback.
We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additional feedback. Thanks!
Thanks for this feedback, Joanna.
Our company has just switched over, and noticed this major inconvenience, which does not appear on the information pages about the new workspace. You can't easily see the recipients of emails neither received nor sent! We cannot decently ask our agents to work by displaying events, especially on tickets with several dozen exchanges. We will therefore unfortunately go back to the old version of the workspace
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