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4 chats and that's it? Not enough space for chats in agent workspace
Publication le 21 mars 2022
Hello Zendesk Team!
Most of our agents work simultaneously with several chats, over time this number can reach up to 8. But in the agent workspace interface, after opening more than 4-5 chats, they are minimized and you can see them all only by clicking on the "More" button. This is not very convenient.
Are you considering flexible layout for chats?
Thank you!
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2 commentaire
Amy Lee
Hi Alex, Thanks for your feedback! We are looking into a better tabs experience.
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Jeremy Mifsud
The tab experience is highly inconsistent. Sometimes (after a refresh or something), even just two chats get displayed as 1 chat and 1 drop-down.
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