Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace


3 Commentaires

  • Commentaire officiel
    Amisha Sharma
    Zendesk Product Manager

    Hello All,

    Thanks for providing feedback.

    We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additional feedback. Thanks!

  • Dave Dyson
    Thanks for the feedback, Hawk!
  • Rebekah MacDonald

    The ability to see (and copy) both the requester and cc's email address is something that is critical to our team's operation. +1 for the ability to see the users cc'ed on a particular response or thread. 


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