Agents with Editor Permissions should be able to see Article Settings

5 Commentaires

  • Commentaire officiel
    Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, 

    Thank you for raising this issue. We are considering changes both to the article settings panel and the management of attachments in the future so I've made sure to share this feedback to my team. 

  • Sam
    Community Moderator

    This would be helpful. There could be another layer of permissions, perhaps, that allows for editing article properties. That way, a team could be flexible on who can only change content versus who can both change content and set article properties - since it is likely there could be a use case for both.

    3
  • Malcolm Walker

    For our help center, we have some articles that have attachments.  The people who edit the content of those articles are Light Agents and this is fine; however, those agents are not able to update the attachments.

    Since the attachment is a code sample we would very much like for the article editor to be able to update the attachment somehow.

    3
  • Robert Silverstone

    Totally agreed with the above. The current permissioning leads to a lot of extra communication and effort -- and particularly around attachments.

    3
  • Dave Dyson
    Zendesk Community Manager
    Thanks for this feedback, Ryan!
    1

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