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Make ticket title always visible

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Jordan Kerr

Publication le 28 mars 2022

My agents constantly ask me about configuring Acrolinx so the ticket title is always visible, no matter how far down they've scrolled into the ticket. This is not currently possible.

The ticket title is visible in the tab, but if the title is anything longer than 3 words, it's always cut off. And if an agent has multiple ticket tabs open in ZD, it is no longer visible at all.

ZD already displays  Org, Requester, and Status Type Ticket # under the ticket tab, but not the title. For example:

It would be super helpful to my agents if I could configure the ticket title to also be displayed here.

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