Zendesk Support Messaging instead of Mail - Drawbacks

1 Commentaires

  • Jessica G.
    Zendesk Customer Care

    Hello Peter!

    Thanks for this post.

    We’re no longer collecting feedback on the support experience via these comments, as many felt it was too cumbersome and it didn’t give us an accurate picture of everyone’s experiences. So, we created this survey form, which will be our official intake process for feedback on the support experience going forward. It will allow us to better quantify and respond to your feedback.

    Since we’re changing this process, we’re now closing the comments on this article and look forward to hearing your thoughts in the survey. As stated in the article here, with each update, we’ll share a summary of the feedback we’ve heard from you and the improvements that follow it.

    Thank you as always for your feedback! 


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