Pre set values when starting new ticket

2 Commentaires

  • Eli Webster

    This would be a freaking great feature. Especially when we have multiple brands and forms and could autoselect/populate some of that information from the agent end of things. 

  • Ben Wilcox
    Zendesk Luminary

    I would also really like a way to specify the form via the URL as well.  For example, if I want to have a link that a person can click on that would open a Problem ticket on the agent side vs an Incident.  Or any other form I want to encode.  Would be very handy!


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