Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status

4 Commentaires

  • Gerardo

    Hi Heather Rommel,

    We followed all the steps above and thank you for this powerful hint.

    I have a question about this part

    We get the error that the account is not authorized, we add the email of the Jira integration account created as service account, what is the token here to add? the one of the api connection the same as for the password?

    The error

     

    1
  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Gerardo,

    Thanks for liking the User Tip! You'll want the user name/token and then password=the API key you created on the previous step. The trick is, the user name (email) should be an admin account like your own or a service account.

    0
  • Pete Fricke

    Hi Heather,

    When trying to test the new webhook, I'm getting the following error: {"error":"InvalidEndpoint","description":"Not found"}

    Any idea what I could be doing wrong? 

    0
  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Pete Fricke,

    Are you clicking "Test" when you're setting up the webhook? If yes, I don't usually get anything good when I click Test on that, I assume because there's no payload to deliver... 

    I'd suggest going ahead and creating the webhook and moving on to the Trigger. Add a condition to the Trigger that narrows it down like "assignee = Pete Frick" 

    Then go ahead with the testing and see if it works. If not, please post back here!

    0

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