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Knowledge Capture Suggest Articles based on Organisation



Publication le 21 avr. 2022

Dear Zendesk developers,

I am looking for a feature that suggests help center articles based on the organisation of the ticket requester. For example, if the ticket requester is organisation X suggest article A,B and C. Our company has a lot of specific requirements and exceptions per organisation so it would be extremely useful to have the KC app automatically show the relevant articles. 

Thank you for considering.


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