Hyperlinks are being replaced with incorrect URLs
TerminéeWhen I try to add more than one hyperlink to an email, only the first URL will be used for all links, even if different URLs are applied separately. Even when a URL is copy-pasted into an email, the hyperlink automatically created will use the most recent URL previously linked instead of the URL that was pasted.
For example, you can see that the URL hyperlinked here does not match the URL that was copy-pasted into the message:
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This post was edited by the Zendesk Community Team to remove a screenshot that potentially had personally-identifying information within it.
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Even after double-checking all of my hyperlinks before sending an email, the URLs in the sent email are incorrect.
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Hey Justin,
I'm going to send this over to our Customer Care team to figure out what's going on here, but in the meantime I'm removing the screenshot from your community post since it has some potential personally-identifying information in it. (Don't worry though, our customer care team will still be able to see the screenshot)
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We've experienced the same issue. Is there any info we can provide that might be helpful?
EDIT: I was able to resolve the issue by changing the order of the links in the macro.
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Hi Justin,
I have created a ticket to address your issue. I will be contacting you shortly.
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I just sent an email to myself with multiple hyperlinks and they all seem to be working correctly. Is there an official update on this?
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Hi Justin,
Glad to hear things are working for you again. I need to apologize, I though our agents would be able to see your screenshot after I removed it, and I was incorrect on that. It does look like a ticket was created on your behalf, and an agent asked for screenshots (which, again, my fault that we needed that), but it was closed after they didn't get a response from you.
I've tried to find other instances (aside from Nils' that they were able to resolve themselves) but haven't been able to find any other reports of this. At this point, if you (or Nils) sees this issue again, I'd recommend contacting our Customer Care team directly using the instructions here: Contacting Zendesk Customer Support
That way, you can attach screenshots and your customer data won't be inadvertently shared publicly in these forums. Thanks for your understanding!
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Hello Justin Clough - Looks like you're not experiencing the issue anymore. Please let us know if that's not the case.
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