Feature Request Summary:
Allow users to click the Ticket ID tab (button) to copy the ticket number.
At the top of each ticket there are three buttons (Organization, user (email), and Ticket ID), and up until just recently it was possible to click the Ticket ID button to copy the ticket ID to the clipboard. This is no longer possible, and some of our agents are annoyed that a convenient feature they were used to has been removed.
Business impact of limitation or missing feature:
The removal of this feature is an inconvenience to agents who used it as part of their regular workflow (but it's not critical to our business as a whole).
Other necessary information or resources:
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