Zendesk Agent workspace seeing who is cced


2 Commentaires

  • Commentaire officiel
    Amisha Sharma
    Zendesk Product Manager

    Hello William Sedgwick - Thanks for providing feedback.

    We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additional feedback. Thanks!

  • JJ Miclat
    Zendesk Product Manager

    Hey William Sedgwick!

    We hear you loud-and-clear. We're working on adding a visual display of who was CC'd in each email message into Agent Workspace - should be available in a couple months, I'll keep you posted.




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