zChat.removeTags cannot remove tags when using Agent Workspace

image avatar

test user

Publication le 11 mai 2022

zChat.removeTags didn't work in my custom Chat Widget.

It seems issue of Agent Workspace.

Flow

1. Add Tag and start chat → A ticket with "zopim_chat" and "test_tag" tag will be created.

zChat.addTag(['test_tag'])

2. Finish chat by zChat.endChat()

3. Reload browser and initialize chat widget

constructor() {
  zChat.removeTags(['test_tag'])
}

4. Start chat without adding tag

→ A new ticket with "zopim_chat" and "test_tag" tag will be created.

Conditions

 - Using Agent Workspace

 - Start chat again in a short time from same browser (Not same session? but something is same)

0

3

3 commentaire

Date
    Le(s) plus récent(es)
      image avatar

      Ayush Upadhyay

      Oh, apologies.

      On this page or on the website https://support.zendesk.com/hc/en-us, you have an option to start a conversation (through the Messaging Bubble on the bottom right) and then share the same details. That will create an internal ticket for us to ask more details.

      Regards,

      Ayush

      1

      image avatar

      test user

      Hi Ayush,

      The email is no longer supported. Could you tell me other method to share my account?

      Best Regards,

      Tokutoku

      0

      image avatar

      Ayush Upadhyay

      Hi tokutoku, 

      I am sorry that this did not work for you. To investigate further, we would need your account and possibly assumption access.

      May I request you to drop us a note at support@zendesk.com and we can take it further from there?

      Regards,
      Ayush

      1

      Se connecter pour laisser un commentaire.

      Vous ne trouvez pas ce que vous cherchez ?

      Nouvelle publication