Semi-automatic Merge without app

En avant

4 Commentaires

  • María Hurdiera

    Gracias por su atención y ayuda 😊

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for putting this together, Florent! I'm going to move it over to our "User Tips" section to make it easier for others to discover. 

  • Pablo Gonzalez

    Thanks for writing this! I have a few questions/comments

    1- Couldn't trigger 1 and 2 be one single trigger, with the following under ANY conditions

    Ticket is created
    Ticket is updated

    2- On trigger the, can we not replace the ANY conditions with

    Has a Ticket "Not Present" ?

    Why evaluate all the possible text values?


  • Dane
    Zendesk Engineering
    Hi Pablo,
    Based on how the triggers were setup, your first and second point can definitely work.

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk