Agent Workspace: Macro Apply Button Placement

Publication le 15 juin 2022

Hi!

We want to open a feature request to change the apply macros button to the middle instead of the corner of the page. As it used to be before Agent Workspace Migration.

Thanks!
Garegin

2 commentaire

Date

JJ Miclat

Zendesk Product Manager

16 juin 2022

Hey Garegin Asatryan!

Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons:

This enables us (from a design & implementation perspective) to enable agents to resize the width of their ticket fields panel so that they could see more ticket fields in view, whenever needed.
In the near-future, this will enable us (again from a design & implementation perspective) to provide admins full layout customization of the Zendesk ticket interface.

Cheers,
JJ