Option to replace AnswerBot Icon in Flowbuilder

Terminé
image avatar

Simon Blouner (midlertidig)

Community Moderator

Publication le 11 juil. 2022

Option to replace AnswerBot Icon in Flowbuilder: 

Feature Request Summary: 

It would make sense to be able to personalize the AnswerBot icon in the Flowbuilder in the Messaging Widget.

Description/Use Cases: 

Enabling to further brand the visuals of the Flowbuilder and the Messaging Widget is a must-have. The current AnswerBot icon does not necessarily tell the end-user that it is a bot, and also makes it hard for admins to give the bot a branded personalization if wanted.

I'm suggesting one of the two options below:

  1. New setting in either the Flowbuilder settings or the Messaging widget settings:
    Upload field for the icon to replace the AnswerBot Icon
  2. Using the logo already enabled to upload on the Messaging Widget settings page, used in the header of the Widget.

For clarification on which icon I'm referencing, please check out the below screenshot:



Other necessary information or resources:

The only other option to achieve this, suggested by Zendesk, is to build a custom widget using SunCo and web messenger - which for us as Zendesk admins are overkill in my opinion.

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15 commentaire

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      image avatar

      Sean

      Zendesk, please update this feature. Current icon is absolutely unacceptable. It looks like someone was supposed to design the default icon, decided to quit the job and left a box with two dots in it.

      -1

      image avatar

      Justin Putnam

      Also hoping this is added and easy to implement without API. 

      0

      image avatar

      Alex Garcia

      Does anyone know if a Custom Avatar was ever implemented or an updated timeline on when it might be?

      2

      image avatar

      Tim (inactive account)

      Hi,

      Just dropping a quick anecdote.

      I had a meeting about the progress we are making with the Flow builder. At some point the CEO said "This looks like a wall outlet, its ugly. Who designed it?!"

      Then I had to defend the fact that it is not something we can change.

      I was only able to fully convince all attendees by pulling up this thread. 

      What perhaps might be a nice bandage fix is being able to use the logo as the avatar (on/off with checkbox "use as avatar").

       

      0

      image avatar

      Lisa Tam

      Hey Simon,

      Thanks for the feedback. Custom Avatar is something we plan to support but I can't give an exact timeline at this stage.

      0

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