Allow custom fields to be skipped in Agent Transfer if the field is optional in Support

4 Commentaires

  • Lisa Tam
    Zendesk Product Manager

    Hi Harper,

    Thank you for sharing your feedback. We will take this feedback into consideration for future product iterations. 

  • +1 Harper Dane

    This is currently a roadblock for my customers using Messaging. This really needs to be fixed urgently.

    Also, all aspects of the messaging widget and bot end user experience (what the customer sees) should honour Language and Dynamic Content :)

  • Anton Verhelst


  • Usama Butt

    Hi Lisa Tam Is this issue has been addressed or not yet?


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