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New Feature Request: Allow Answer Bot to Address Customer After Proactive Chat Trigger Fires

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Mira

Publication le 30 août 2022

It'd be great if Answer Bot could take a stab at a customer's question AFTER the proactive chat trigger fires. Right now, when the proactive chat trigger is triggered, the conversation goes directly to an agent when we could deflect just a bit to Answer Bot. The proactive trigger allows us to ask visitors if they need help after 30 seconds on our site.

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