20 min chat wait times timing out.


1 Commentaires

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi JoAnne Ravielli,

    Thanks for posting your question. If you use native messaging over chat, the 20min session timeout behaviour no longer exists as chat conversations are no longer bound to the visitor's website session.

    You can learn more about Messaging and how to enable it for your account over the classic Chat experience here: https://support.zendesk.com/hc/en-us/articles/4408846454682-About-messaging



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