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Notify customers when an agent is free to take a call

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Daniel

Publication le 13 sept. 2022

It would be really helpful for us to have a widget that we can put on our company website that notifies users when a support agent is available to chat or take a call

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    Widson Reis

    Zendesk Product Manager

    Hi Daniel,

    Thanks for the feedback! Our classic widget does not work exactly like that, but there's a partial workaround that maybe could solve your problem: the 'call us/callback request' widget (which you can enable on Talk settings) only shows up when there are agents online to take the call/callback, otherwise, it changes to a standard help widget. The widget does refreshes itself automatically but it takes a while (30 sec to a minute).


    Widget with at least 1 agent online.


    After some time when all agents were offline.

    Regards,
    Widson

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