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Macro: Add attachment for side conversation macro
Publication le 14 sept. 2022
Feature Request Summary:
Macro: Add attachment functionality in 'Side conversation via email' actions
Description/Use Cases:
Agents need to manually add attachment on the same macros they are using. Adding attachment button would allow agent to use macro and send quick email to our stakeholder without having to attach same document.
Business impact of limitation or missing feature:
Add attachment only available on 'Comment/description' action. This could be extended to side conversation via email and also child ticket.
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14 commentaire
Officiel
Toby Sterrett
Thanks for the suggestion! We will take this into consideration for future updates to the side convo macro actions.
Mark, I agree that the "Add all attachments from parent ticket" would likely be the option for the ticket attachment option.
5
Hai Feng Lim
+1 This feature will definitely add value to the operations! Hoping to see this soon
0
Louise Larsen
+5
One from everyone in my team!
0
Louise Larsen
This would make so many things so much easier!
0
Max Mittelmaier
+1
0
Nolan Spratt
Is there any update on if and when this functionality will be added? We have lots of use cases where this would be very beneficial.
0
Ryan Worthen
We would love to see this functionality added as well!
0
Megan Romero
Ditto. This is very necessary since a lot of side conversation workflows are built to share info from the original ticket (including attachments) with the recipient. the macro helps agents save time and standardize procedures, so a big part of the workflow being manual just leaves too much opportunity to miss it. Please consider adding.
0
Milly Miller
Agreed, have sent a suggestion in for this so hopefully the feedback is taken on board with it being asked for since 2022. Unfortunately without it, it's slowing our team down as they're having to manually send emails when we have attachments to include but this could be automated with the feature
1
Luca Rossini
yes I also believe that it is a feature that must be developed and is 100% necessary.
hopefully it will arrive soon
2
Nicholas Bowker
Yes, this is needed badly.
2
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