Recherches récentes

Pas de recherche récente

Side conversations are no longer accessible when merged into another ticket

image avatar

Geoff Wang

Publication le 14 sept. 2022

Hi -

When a ticket with a side conversation is merged into another ticket, the side conversation is no longer accessible from the ticket that has been merged to.

Conversely, when the side conversation is in the ticket that is to be merged to and another ticket is merged into this one, the side conversation is still accessible.

Can you please make a product enhancement so that if the ticket with the side conversation is merged into a new ticket, the side conversation is still accessible from the new ticket.

Thanks-

Geoff

4

1

1 commentaire

Date
    image avatar

    mfg

    good to know! i'm going to need to inform my agents. I was not aware of this, hopefully its in the documentation somewhere and I just happened to miss it.

    0

    Vous devez vous connecter pour laisser un commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication