Agent workspace transfer group

1 Commentaires

  • Geri Chase

    Agree that the double click that is now required is a nuisance and creates errors when working through volumes of ticket on a daily basis. The goal is to get through as many tickets as possible in the shortest amount of time. Extra clicks leaves the opportunity open for errors and additional time spent checking for accuracy due to poor system designs is slowing down the process. Several times we have found a ticket not reassigned after submitting it because the now additional second step to choose a group was missed. Hard to see how this update is an improvement. 




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