New Agent Workspace

10 Commentaires

  • Andy Zapata

    Totally agree. This has made workflow much more inefficient for exactly the reasons stated. Surely there is a way to allow us to either go back or adjust some of the finer points of this.

    Surely we can't be the only ones with these issues.

    4
  • Karim Schlegel

    Several weeks in and we are still struggling with accepting so many of these changes.

    3
  • Jason Pulley

    Karim Schlegel Indeed we are. I believe this will continue until Zendesk acknowledges the community's frustration and begins to address it. From all of the articles I've poured over, their stance seems to be "it is what it is", which is a massive disservice to the substantial user base that was left with no choice in these changes; some of which seemingly geared towards reducing the effectiveness of day-to-day desktop based support specialists.

    2
  • Austin Meier

    They won't acknowledge it until they are forced to, the money is still coming in. 

    It's a shame, but just like the rest of these support topics, they won't reply or if they do it will be a macro. At least that is what it appears on all the other topics of this nature. I mean, just browse through this sub-forum of topics and you will see that unless it's something easily answerable they just avoid it.

    Unfortunately, I had to resort to building my own interface with their API because they did a poor job at it.

     

    3
  • Andy Zapata

    Austin Meier you selling that interface?

    2
  • Jason Pulley

    Austin Meier You're probably right on that, unfortunately. I think your comment should serve ominous notice to how severely Zendesk has negatively impacted their user base. This means that you are actively paying them not to use their native interface but have been forced to build your own, leveraging only their API-accessible items to preserve efficiency. My team continues to stumble on new things daily that have reduced their ability to provide for our clients as quickly and efficiently as we previously had.

     

    1
  • Austin Meier

    Andy Zapata Jason Pulley I had made a response with some more information about ZenDesk and their recent buyout to go back private and my thoughts behind their reasons for this based on their last public earnings call, but they must have not liked the feedback and removed the comment. 

    2
  • Austin Meier

    You can see other performance related concerns on this thread. https://support.zendesk.com/hc/en-us/community/posts/4409217457178-New-UI-Performance-Issues 

    0
  • Andy Zapata

    Austin Meier Not surprised. I saw the comment before it was removed.

    1
  • Austin Meier

    Brett Bowser Drew Frey @...

    Do you possibly have any explanation as to why the feedback portal does not accept feedback? I don't quite understand the purpose of the portal if it is a highly regulated area where people cannot provide honest feedback nor receive any response from the company. 

    Is there a place I can reach out to for media inquiries? I mean other clients are even noticing this. Is this moderation to help the buyout to go through without issue since the original buyout for $127 per share was rejected by the board stating that it "undervalued ZenDesk" yet agreed to sell for $77.50 a share. Is there fear that it may decrease further? 

    I really would just like clarification as to the end-goal of this product. I used to thoroughly enjoy it yet now I am being silenced for giving feedback. 

    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk