Announcing redesigned @mentions in composer - We need your feedback :)

Épinglée

10 Commentaires

  • CJ Johnson

    Are there plans to include a toggle to turn this feature off entirely? 
    Edit: 
    For clarity - this feature is not wanted. This is introducing yet another untrackable, unreportable, un-view-buildable way to mark a ticket as related to an agent. If I cannot track it, view all @mentions in a view, or build reports around its use, then it's not a good fit and I don't want anyone to accidentally bump into this and try to use it. 

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  • Amisha Sharma
    Zendesk Product Manager

    Hello CJ Johnson - Thanks for engaging.

    There is no change in the @mentions behavior as soon as you submit your response. This release is only changing how @mentions look in the composer when done successfully / unsuccessfully. There are no plans for including a toggle for this yet. Could you share more about your requirements for a toggle?

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  • Nick Wurm

    In addition to adding this feature to the composer, you should consider adding it to the Zendesk Sell app for Zendesk Support. Currently, we have to type out someone's full email address in the notes to sales to ensure notification is received on their end in Zendesk Sell.

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  • Anna Valdez

    I like this update, thanks

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  • Buster Solomon

    Thank you very much for this new feature. Was really looking forward to seeing it. What about beta-testing the whole suite? Did you get it from https://qawerk.com/services/web-application-testing/ or you tested it yourself? I want to create something of my own in HTML, but I am not that much sure of myself. So I think I will need some help.

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  • Amisha Sharma
    Zendesk Product Manager

    Hello Nick Wurm - Thanks! We will share your feedback with the Sell team.

    Hello Anna Valdez - Thank you, glad you like it :)

     

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  • Nigel

    Is this feature available too in the Side Conversation especially if it is connected to slack?

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  • Ilya Novikov

    Hello,

    Is it possible to mention the ticket number like @37235 and get the link to ticket inserted?

     

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  • Christine Felicia
    Zendesk Engineering
    Hi Ilya,

    You can add "#<ticket ID>" instead. For example:

     
    It will link the ticket to the comment once submitted and it's clickable. Like this one:


    Hope this helps!
    1
  • Ilya Novikov

    Thank you!

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