How can we get Live Chat with Messaging enabled to auto launch the widget
We want to turn on the messaging feature for live chat but if we do it no longer loads the widget correctly in our locally installed/3rd party software. It requires the user to click the blue speech/cloud icon to launch the widget whereas currently with messaging disabled this loads up fine.
Is there a way to either change the widget code slightly so that it launches instantly when the webpage is accessed or will we ever be able to do pro active widget pop ups when messaging is enabled?
This image shows the example of the widget (with messaging enabled) trying to load but it requires the user to click the blue icon before it will. With messaging off this loads up straight away and shows our answer bot and doesn't require this extra click.
Full video example is here
The main reason we want to enable messaging is that our current chats are seeing a lot of disconnections as when there is no activity for 20 minutes it loses the users place in the queue and our customers are becoming frustrated, messaging looks to solve this as it continues on from the previous conversation.
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Hi Craig,
Thank you for writing in!
You can use the web widget api to define when you want the widget to launch.
Regarding pro active messaging, that is on the roadmap to be launched in H1 of 2023.
Cheers,
Mei-E
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