Call and Voicemail Recording Deletions
RéponduFeature Request Summary:
We should be able to grant the ability to delete call recordings to users defined as admins in the Talk product without giving them the admin role in Zendesk Support/Suite as a whole. Or be able to grant it with a Support role.
Description/Use Cases:
Admin role in Support allows for vast access to the system that should be limited to those managing the system whereas the deletion of recordings can be managed by a voice team manager. For large teams there are likely to be more voice team managers than overall system admins.
Business impact of limitation or missing feature:
Cannot grant deletion access to correct people because cannot give them overall admin access. Creates a bottleneck of deletion because it goes to a small pool of admins.
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Commentaire officiel
Hi Monica,
Thank you for the feedback. We are planning to make improvements in the area of agent roles and permissions in 2023 and we will take your suggestions on board.
Thanks,
Martin
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