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"Go online" pop up window

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Jamie Davis

Publication le 25 oct. 2022

Can the "Go Online" pop up window be moved to the center of the Zendesk screen? The problem is, if I click on the 4 squares to navigate to the Help Center (as an example), sometimes the "Go online" pop window will pop up right as I am clicking on that, causing me to go online by accident. Would be good if this window was sitting on top of some of the other tools in that window, just to keep from accidently going online.

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    Sarah Darmawan

    Zendesk Product Manager

    Hey Jamie,

    Unfortunately, there are no immediate plans to change where the status dropdown will be in the Agent Workspace next year. Technically, the dropdown shouldn't be showing when it's simply hovered over. If the issue still persists, do send in a Support ticket so we can assist with an investigation.

    Hope this helps!

    - Sarah D.

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