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Ability to Add Multiline Fields in AnswerBot
Publication le 26 oct. 2022
I feel like it would be beneficial to be able to add not only the simple text field but multiline field in the Transfer to Agent step as this would allow the end user to get their full message across
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2 commentaire
M
Dear Zendesk team, adding this will save our agents considerable time and effort in understanding the user’s problem, enabling them to provide better responses in less time.
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Mick O'Donnell
Many thanks for your suggestion on this point Tanya! We'll consider this product improvement in a future release.
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