Deeplinking to a specific chatbot flow for CTA in in-app banners

2 Commentaires

  • Mick O'Donnell
    Zendesk Product Manager

    Hi Kat!

    Zendesk is bringing the ability to Proactively send messages to an end-user in the Messaging experience (you would need Messaging enabled), but the first iteration may not go as far as achieving the use case that you're describing above where the business would need to check if a certain outside condition (like the submission of a document) has been met. Thank you for this insight! We'll discuss this, and it'll help shape the direction of this work moving forward.

  • Kat

    Hey Mick O'Donnell, what is the ETA for the proactive messages via Messaging? And would it support Sunshine conversations?


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