My company only wants bots to answer customers, and we are currently using wufoo forms to get info for warranty requests.
We have a couple of options. One, make a form that "Transfers to an agent" which creates a conversation, but then the customer can't be redirect back to the bots for anything else.
Two create a bot form that drops the info from the chat to a ticket.
Here is what I have, except it is not dropping info into ZD support. Just dead ends here. Can anyone offer a suggestion?
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