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New SMS interface disaster

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Jean-Luc Lamarche

Publication le 09 nov. 2022

1. Send button won't work 50% of the time, you have to quit chrome then clear cache every time this problem occurs, very annoying.

2. Calling interface will go over send button during a call and a calling sequence so you can't text anyone during a call.

3. Messages are displayed from old to new. When you send a new sms, you have to scroll down from YEARS of messages to get to the latest one, every time.

I don't know what your devs are thinking it's a huge non sense.

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    Sean Chuang

    Zendesk Product Manager

    Hi,

    Thanks for your question. It appears you are referring to Zendesk Sell, which is different than Zendesk Talk. Since this question is being taken up by the Sell team, please refer to that post for additional information.

    https://support.zendesk.com/hc/en-us/community/posts/5109137945882-New-SMS-interface-disaster

    Sean

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