Accessibility issues with chat widget

1 Commentaires

  • Miranda Burford
    Zendesk Product Manager

    Hi Brian,

    Thanks for your post!  When you say 'Chat widget', are you referring to Web Widget (Classic)?  Thanks for bringing these to our attention.  I'll add these to our backlog but it's unlikely that they will be addressed in the future.

    For now:

    • We recommend that customers adopt the Zendesk Web Widget (for messaging) for optimal Accessibility support.
    • The Zendesk Web Widget (for messaging) is partially compliant with WCAG 2.1 AA as of August 2022.
    • The product was audited to WCAG 2.1 AA in Q4 2021 and a VPAT report was published in November 2022 (see
    • In the future, we will be investing further in accessibility within the messaging widget only (not Classic) which is why we recommend that customers considering migrating at this time.


    - Miranda.



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