Feature Request: Add "Share Ticket" as an available action for MacrosNon planifiée
When looking at the options for Automations and Trigger actions for Macros, we noticed that the Conditions offered are slightly different. For example, in Automations we can choose to perform Ticket: Share ticket with but we can't choose this in Trigger. It would be more helpful to us to have this option available in the Trigger actions. Thoughts?
Hi Hannah Lucid PM for Triggers & Automations here!
I definitely hear your frustrations with inconsistent options between triggers and automations. This is something we are actively working to improve, so keep an eye on the Announcements page.
As for the ticket sharing action you specifically called out, that is an available action in Triggers. Under the 'Ticket' section in the triggers action menu, you'll select 'Share ticket with' then select where you'd like to share the ticket (see below):
I hope this helps!
Bailey Whitaker-Lea thank you so much for this information! My apologies for not including that this is specific to Macros Actions. Do you know if this is still possible?
I'm one of the Product Managers here at Zendesk. Thank you for the suggestion, it's really appreciated. We don't currently have plans to add this, but things can change, especially based on feedback we get from other customers. Thanks again.
Scott Allison thank you for your reply! Is there a reason that this wouldn't be available on the Macros when the coding is already available on the Triggers and Automations?
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